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Make Every Customer Interaction Count

Omnichannel Contact Center & Conversation Recording

Welcome to Luware, where we empower businesses to maximize every customer interaction. Our certified and scalable solutions are designed to route, manage, capture, and analyze all your calls, emails, and chats seamlessly.

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Why Choose Us?

Omnichannel Integration

Unify all your communication channels for a consistent and efficient customer experience.

Advanced Analytics

Gain valuable insights from every interaction to drive better business decisions.

Scalable Solutions

Grow your capabilities effortlessly as your business expands.

Certified Excellence

Trust in our certified solutions to deliver reliable performance and security.

Why Customers Love Luware

With Luware Nimbus we can react very quickly to changing customer needs. The solution is very simple and we can change many things ourselves. For example, if a department is overloaded, we can immediately redirect the calls to another service line and control the prioritization ourselves. We can also change agent skill sets in real-time and assign them to the lines that get the most calls. It’s a win-win for customers and agents

Sonja Rupf Generali Switzerland
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With the experienced and trustworthy Recording Team, we were able to create a robust compliance recording solution for Microsoft Teams. We appreciated the openness of Luware to discuss security questions and the willingness to find solutions for any concerns.

Christoph Ruys KBC
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Omnichannel Contact Center for Microsoft Teams

Luware Nimbus is a certified Extended Contact Center for Microsoft Teams. The cloud-native and fully integrated solution adds calling and contact center functionalities to Microsoft Teams and transforms the platform into a customer service hub.

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With Luware Nimbus Solutions You Can:

Increase Flexibility

Luware Nimbus offers a wide range of features for various customer touchpoints. Configure them to fit your needs and add modules, users or subsidiaries as your business grows.

Simplify IT

Luware Nimbus is a service – it runs in the cloud and updates automatically. You don’t require any infrastructure. Your line of business gets ownership to configure the solution and draw reports.

Achieve Deep Integration

Luware Nimbus is deeply integrated – with Teams, Azure, and into multiple third-party CRM, ERP and ticket solution. Benefit from powerful Microsoft technology and integrate systems easily within hours.

Part of the Microsoft Azure Ecosystem

Luware Nimbus doesn’t just run on Azure, it’s part of Azure. Therefore, it can leverage powerful Microsoft tools for Cognitive Services like text-to-speech, the Bot Framework, Business Intelligence, Azure Communication Service, and Power Automate.

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Compliance Recording and Analytics

Luware Recording is the gold-standard solution for capturing, storing, and analyzing communications, leveraging Verint Financial Compliance and Intelligent Voice software in Azure. As the only partner with M365 certification and SOC2 Type II accreditation, Luware ensures unmatched security and compliance.

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With Luware Recording Solutions You Can:

Be Secure

We are certified with M365, ISO 9001, ISO 27001, and SOC2 Type II, guaranteeing data protection.

Maintain Data Privacy

Recordings remain in the EU and are securely stored in our private cloud. Our best-in-class intelligent voice features utilize models trained on data separate from your recordings.

Rely On Us

Luware Recording maintains an impressive 99.9% uptime and employs rigorous measures to ensure uninterrupted business continuity.

Data Security and Privacy is Key

Luware Recording allows you to keep your recordings within your own Azure environment, ensuring data is kept and maintained according to your businesses data requirements. Our Intelligent Voice deployment is hosted in our own private environment meaning data does not
leave the environment and no language models are trained on your data.

We host our own Intelligent Voice platform meaning no consumption-based billing. So you won’t get hit with a third party bill at the end of the month.

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Discover More with Luware

Luware Nimbus
Contact Center as a Service


  • Leverage a wide range of features for various customer touchpoints to fit your needs
  • Simplify your IT in the cloud without needing any infrastructure
  • Benefit from powerful Microsoft technology and integrate systems easily within hours.

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Luware Recording
Call Recording as a Service


  • Leverage speech analytics with a privately hosted Intelligent Voice deployment in Azure
  • Capture every interaction across multi-modal communication platforms like Microsoft Teams
  • Keep recordings encrypted with your own certificates in your own storage account.

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Talk to an Expert

Luware provides customer service solutions that connect the dots in your application landscape and unify your operations in the familiar environment of Microsoft Teams. Talk to an expert today to learn how we can support your organization.

 

We can help you with:

  • Extending Microsoft Teams with intelligent call- and task-routing
  • Transforming Microsoft Teams into a contact center
  • Enhancing Microsoft Teams with an Attendant Console
  • Compliance recording for Microsoft Teams and other platforms such as Zoom and Trader Voice
  • Transcription and intelligent speech analytics to gain insights from conversational data