Improve Healthcare Services with a Contact Center Solution for Microsoft Teams
Create a better patient experience by centralizing all your communications in Microsoft Teams. Luware Nimbus is a HIPAA-compliant contact center for Microsoft Teams. It gives you the tools you need to offer patients a personalized and efficient service.
Create a Better Patient Experience in Microsoft Teams
Add contact center features to Microsoft Teams
Install Luware Nimbus as your healthcare contact center software. You can add the native Teams application to a service line or give individual users contact center capabilities.
Enable everyone – from receptionists to doctors – to use Microsoft Teams
Automatically record all interactions automatically with Luware Recording so that your entire workforce can use Microsoft Teams while staying compliant.
Create a superior patient experience
Streamline your technology stack in Microsoft Teams. Manage all your business tools, from CRM to compliance tracking through Luware Nimbus
How Luware’s Solutions Improve Healthcare Operations
Ensuring that people are accessing the right service at the right time is key to reducing costs, duplication, and confusion. Patients will have a better experience of care and better outcomes the first time
Dr. Emma TiffinCambridge and Peterborough Sustainability and Transformation Partnership
The reputation of hospitals and health systems depends on positive patient experiences. Higher patient ratings lead to higher profits. Insurance reimbursements are often based on quality metrics. A 10% increase in top ratings results in a 1.4% increase in margins (source: Deloitte Center for Health Solutions, 2016).
To improve patient satisfaction with healthcare communications, providers must invest in a robust contact center solution. Luware Nimbus delivers these contact center capabilities within a platform that employees are already familiar with - Microsoft Teams.
Deliver patient-centric care with Luware Nimbus. Quickly route patient calls, emails and chats to the right agent. Offer patient self-service options and automatically record calls for quality assurance to create a superior patient experience.
With Luware solutions, you can:
Reduce wait times
Quickly cater to patients by automatically transferring calls to the most suitable employee. And when all lines are busy, offer customers a callback.
Increase first call resolution
Capture customer details through the interactive voice response system. Provide agents with all the customer information they need to effectively resolve issues.
Guarantee quality service
Automatically record all contact center calls for training purposes and quality assurance.
Meet and Exceed Compliance Regulations
In the healthcare industry, you have to comply with strict laws and regulations, such as the Health Insurance Portability and Accountability Act (HIPAA). Compliance with these laws is important to ensure the security of sensitive patient information, quality assurance, and fraud prevention.
Failure to comply can result in severe consequences, including fines of up to $50,000 for HIPAA violations. To avoid such penalties, it's critical to use certified HIPAA-compliant call center software.
All Luware solutions are SOC 2 Type II certified and undergo regular internal and external audits to ensure compliance. With Luware Recording, you can also automatically record all calls across all platforms, helping you meet compliance requirements effortlessly.
With Luware solutions, you benefit from:
Compliance with global standards
Choose from a number of hosting locations to comply with local regulations such as GDPR.
Document level security
Protect your assets with robust configuration, role-based access and multi-factor authentication.
Tools for fraud prevention
Identifying suspicious behavior before it becomes a problem with sentiment analysis.
Support a Mobile Workforce
Digital transformation projects often overlook frontline workers, despite their critical role in patient care and satisfaction. Giving frontline workers the digital tools they need to do their jobs effectively also boosts employee engagement.
In the healthcare industry, where turnover rates are high, maintaining a positive employee experience is essential to keeping healthcare talent. Happy employees also result in happy patients.
Frontline workers are constantly on the move, caring for patients. Luware Nimbus gives them the tools they need to organize their work effectively. And because Luware Nimbus is integrated with Microsoft Teams, they can also stay connected with all other healthcare staff.
With Luware solutions, you can:
Work from anywhere
Luware Nimbus is compatible with desktops, iPads and mobile phones. You can acess the contact center solution from any device with an Internet connection.
Leverage chatbots and virtual assistants
Train virtual assistants using your organizational data to support employees and customers.
Automate routine tasks
Create efficient workflows with the drag-and-drop workflow builder.
Luware’s Contact Center Solutions For The Healthcare Industry
Luware Nimbus
Contact Center as a Service
Distribute calls and tasks to employees and service lines
Integrate business tools and automate routine tasks
Luware provides customer service solutions that connect the dots in your application landscape and unify your operations in the familiar environment of Microsoft Teams. Talk to an expert today to learn how we can support your organization.
We can help you with:
Extending Microsoft Teams with intelligent call- and task-routing
Transforming Microsoft Teams into a contact center
Enhancing Microsoft Teams with an Attendant Console
Compliance recording for Microsoft Teams and other platforms such as Zoom and Trader Voice
Transcription and intelligent speech analytics to gain insights from conversational data
