Certificates
SOC 2 Type II
SOC 2 Type II provides an independent, third-party assessment of the security controls that Luware has implemented to protect our customers’ data on our cloud solutions, Luware Recording and Luware Nimbus.
As a member of the Cloud Security Alliance’s (CSA) Level 1 Security, Trust & Assurance Registry (STAR), Luware also publicly discloses its security and compliance posture.
ISO 9001:2015
Luware AG holds a valid ISO 9001 certification. All processes are rolled out across the group.
ISO 9001 is the international standard for a Quality Management System (QMS) and ensures that customer and regulatory requirements are met.
ISO/IEC 27001:2013
Luware AG holds a valid ISO 27001 certification. All processes are rolled out across the group.
ISO 27001 is the international standard for Information Security Management Systems (ISMS) and specifies the requirements for appropriate security mechanisms.
ISO 14001:2015
Microsoft Teams Certified
Luware is a Microsoft certified vendor for contact center solutions for MS Teams. Luware’s contact center solutions are built on the ‘Extend’ model: they are integrated with the Teams client using the Teams client platform, Teams Graph APIs and Cloud Communications API in Microsoft Graph. The Teams phone system is used for all contact center calls and call control experiences.
Financial Services AI Certified Software
Modern Work Certified Solution
The Microsoft Modern Work certification confirms our expertise: We prepare you for the hybrid work world. Our solution helps you optimally utilize Microsoft 365, boost productivity, and ensure a seamless transition to a flexible work model. We master the deployment and management of key services such as Microsoft Teams for collaboration and Windows 365 for modern, personal computing.
Awards
CRN Tech Innovators Awards 2025 Finalist
The Luware Nimbus Attendant Console was honored as a finalist in the renowned CRN Tech Innovators Awards 2025 in the category “Best Unified Communications & Collaboration—Enterprise.”
This recognition underscores that our solution is considered a leading and trendsetting force in the industry.
UC Awards 2025 Finalist
Our solution, Luware Nimbus, has earned its place among the best: we are a finalist in the prestigious UC Awards 2025 in the category “Best Microsoft Teams Contact Center Solution.” This nomination clearly underscores our leading position in the market for contact center solutions built on Microsoft Teams.
Verint Compliance Awards
In 2018, 2020, 2022 and 2024 Luware was awarded EMEA Compliance Partner of the Year. The award acknowledges the work Luware does to help customers get the maximum from any solution as well as providing the full service for Verint Financial Compliance. In 2025, Luware further won the Technical Excellence in Financial Compliance Award.
Verint Compliance Awards
In 2018, 2020, 2022 and 2024 Luware was awarded EMEA Compliance Partner of the Year. The award acknowledges the work Luware does to help customers get the maximum from any solution as well as providing the full service for Verint Financial Compliance. In 2025, Luware further won the Technical Excellence in Financial Compliance Award.
Best Cloud Service
The 2021 computing Technology Product Awards applauded Luware Nimbus’s modern architecture and named it the Best Cloud Service.
Best Cloud Service
The 2021 computing Technology Product Awards applauded Luware Nimbus’s modern architecture and named it the Best Cloud Service.
CAT Award CCW
Luware was the first company to win the newly founded CAT Award in the category digitalization at the Call Center World in Berlin in 2018. The awarded project showcased the use of Microsoft Hololens for supervisors in the contact center allowing them to listen, whisper and participate in calls of the agent with the customers.
CAT Award CCW
Luware was the first company to win the newly founded CAT Award in the category digitalization at the Call Center World in Berlin in 2018. The awarded project showcased the use of Microsoft Hololens for supervisors in the contact center allowing them to listen, whisper and participate in calls of the agent with the customers.
Microsoft Partner of the Year
Luware was named Microsoft Partner of the Year in 2012. Microsoft acknowledged Luware’s high engagement regarding know-how transfer and applauded the LUCS contact center solution based on Microsoft Lync.
Microsoft Partner of the Year
Luware was named Microsoft Partner of the Year in 2012. Microsoft acknowledged Luware’s high engagement regarding know-how transfer and applauded the LUCS contact center solution based on Microsoft Lync.