- Overview of Connect, Extend, and Power
- Standalone client vs. third-party Teams app
- Call handling in the different approaches
- User experience in the different approaches
- Which approach fits which corporate strategy
There is a lot of confusion about how a contact center can be integrated with Microsoft Teams. A good way to distinguish integration methods is Connect, Extend, and Power. In this whitepaper, we shed light on the various approaches and how they benefit customers.