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Whitepaper | Connect – Extend – Power
Connected Contact Centers for Teams

There is a lot of confusion about how a contact center can be integrated with Microsoft Teams. A good way to distinguish integration methods is Connect, Extend, and Power. In this whitepaper, we shed light on the various approaches and how they benefit customers.

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Key Learnings
  • Overview of Connect, Extend, and Power
  • Standalone client vs. third-party Teams app
  • Call handling in the different approaches
  • User experience in the different approaches
  • Which approach fits which corporate strategy
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