Luware Recording Feature Overview

Luware Recording enables secure and compliant call recording with a veriety of communication tools (including Microsoft Teams). It allows organizations to capture and store voice and video communications for quality assurance, training, and regulatory purposes, ensuring all interactions are documented and easily retrievable.

Recording Essential

For quality management and training purposes.

Recording
Pro

To meet regulatory obligations.

Recording Advanced

To meet complex compliance requirements across platforms.

Recording Enterprise

For private-tenant customers with the need of additional platforms.
Operational Model
Package Availability
Multi-Tenant
Multi-Tenant, Private-Tenant
Multi-Tenant, Private-Tenant
Private-Tenant
Communication Platforms
Microsoft Teams
Cisco
Optional (1)
Symphony
Optional (1)
Turret Providers
Optional (1)
Mobile Providers
Optional (1)
Modalities
Voice
Chat
Optional
Optional
Optional
Screen share
Optional
Optional
Optional
Video
Optional
Optional
Optional
Features
Speech Profiling / Transcription
Optional
Optional
Optional
Optional
Search and Playback
Pause/resume
Audit Logging
Conversation Import/Export
Conversation Download/Sharing
Approval workflows
Case Management
Form based Evaluation
Manual Labelling
Automatic Labelling
Dashboards and Reports
Legal Hold
Role-based Access Control
(3)
Azure Entra ID
Voice Quality Check
Integration APIs
(2)
(2)
(2)
Retention Policies
(4)
Multiple Repositories (Azure)
WORM/Compliance Stores
(1)
(1)
Encryption
Customisable PSTN Announcements
Multi-Lingual Standard PSTN Announcements
Standard Teams Announcements

(1) Feasibility of the integration of other recording platforms in addition to Microsoft Teams is assessed on a case-by-case basis by Luware.
(2) Only available in Private-Tenant.
(3) Only pre-configured roles
(4) Only a single Retention policy

AI Speech Analytics

AI Speech Analytics analyzes recorded calls to extract valuable insights using artificial intelligence. It automatically transcribes conversations, identifies key trends, measures sentiment, and detects compliance issues, helping organizations improve customer service, agent performance, and adherence to regulatory standards.

Comms Profiling Standard

Comms Profiling Advanced

Risk Profiling

Features
Automatic Speech Recognition (ASR)
Diarisation
Lattice
Domain Language Training and Model Building
Automatic Language Detection
Multi-Language per User
Jump To Topics
Smart Transcript
Sentiment Analysis
Transcription Export
Biometric Analysis
Optional
Optional
Optional
LexiQual Behavioural Analysis
Optional
Included hours of transcription per user/month
100
100
100