Attendant Console for Microsoft Teams
Turn every call into a positive experience — support your team with an attendant console for effortless call management.
The Luware attendant console allows you to instantly identify callers, check colleague availability, and to transfer them to the right person with just one click.
Empower Your Receptionists
There are times when a personal touch is important to make your customers feel valued. That’s where receptionists and front-line callers play a critical role in setting the tone for your business. By empowering them with essential tools like one-click transfers and quick contact lookups, you can ensure that every interaction is efficient and professional.
Streamline Your Operations
Switching between multiple applications is inefficient and ultimately results in fragmented information and a poor customer experience. That’s why the Luware Nimbus Attendant Console is fully integrated with the Teams platform, giving your receptionists access to a single source of truth in a unified and convenient platform.
Elevate Your Customer Experiences
First impressions matter. By integrating a CRM or phone book, you can give receptionists the contextual information they need to deliver highly personalized and exceptional customer experiences that keep customers coming back.
Explore the Attendant Console Functionality
Powerful Contact Search
- Use the search bar to find colleagues or services by typing their names or job titles.
- Keep track of user preferences and important details for future reference by adding contact notes.
- See if your colleagues are available by checking their presence status and look at their calendars to know when they are free.
Easy Transfer Options
- Transfer callers to their desired destination with a single click.
- Select blind, safe, or consultative transfer modes depending on your desired level of call control.
- Automatically access your most popular transfer destinations for quicker workflows.
Context Information
- Seamlessly connect to your CRM or phone book to instantly recognize incoming callers.
- Use the Power Automate Connector to pull additional information from multiple sources, such as real-time weather data.
- Get a clear view of key performance indicators (KPIs) such as queue size and longest wait times.