Workflow & Call Flow Editor for Microsoft Teams

Automate your customer service to improve efficiency and increase the quality of your customer interactions. Design and change workflows and call flows in no time with our visual, drag and drop editor. Activate your new flows instantly.

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Features & Benefits

Self-service for Employees

Gain control and independence by designing and managing call flows yourself without the help of IT – in any place, at any time.

No-code

The intuitive Graphic User Interface allows anyone to easily set up a workflow. Simply drag and drop the elements onto the canvas, configure and connect them.

Personalize With Tech

Benefit from state-of-the-art technology such as human-like text-to-speech in over 50 languages and 200 voices with which to personalize announcements.

Optimize Customer Journeys

Reduce customer waiting times and optimize workload distributions by utilizing IVRs, caller data, automatic transfers, and availability of services and employees.

Deploy Instantly

Set up multiple workflows for your services and contact center and easily switch between them. Activate the one you require and deploy it instantly with a single click.

One Place for All Flows

Manage all telephony and contact center workflows centrally in one place. You can keep your workflows even if you upgrade between Luware Nimbus modules – giving you flexibility and allowing you to grows.