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Automate every interaction with powerful workflows

Workflows tell your communication system how and where to guide incoming calls, messages, and tasks. Use workflow management to create a customized welcome message, or automatically route calls to the right department.

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Benefits of Creating Custom Workflows
for Your Contact Center

Enhanced Customer Experience

Callers reach the right agent faster, wait times are reduced, and interactions are personalized, leading to higher customer satisfaction. 

Improved Operational Efficiency

Automated call distribution frees up staff time, allows for flexible handling based on business hours, and provides data for informed decision-making.

Streamlined Workload Management

Calls are equitably distributed among agents, preventing overload and ensuring efficient use of team resources.

How Does the Workflow Editor Work? Organize Incoming Inquiries Within Minutes

Effortlessly design and customized your workflows using our intuitive visual drag-and-drop editor.

Or would you prefer to experience the Workflow editor live in action?

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Explore the Workflow Editor in Luware Nimbus

No Technical Knowledge Required

With the intuitive graphic user interface, anyone can set up a workflow. Just drag and drop the elements onto the canvas and connect them.

Ready-to-Use and Custom Templates

Choose from a list of ready-to-use templates and edit them for your unique situation. Or create custom templates, and add granular locking mechanisms.

Immediately Deploy Workflows

Activate workflows with a single click. You can even set up multiple workflows for different services and switch between them.

Drive Success: Why Your Service Line Needs a Proper Workflow Management

No matter how big or small your service line is, in today's competitive service landscape, streamlining operations and maximizing efficiency is crucial. Here's how workflow management can propel your service line to its full potential.

 

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Feeling overwhelmed by manual processes?

Get a free workflow assessment and discover how automation can streamline your work.

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