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The PM Perspective

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11.02.24
Whitepaper

Update 01

Luware and intelligent task routing

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11.02.24
Whitepaper

Update 01

Luware Nimbus extends Microsoft Teams with the contact center and intelligent task routing functionality you need to effectively manage customer inquiries.

Read more
11.02.24
Whitepaper

Update 01

Luware Nimbus extends Microsoft Teams with the contact center and intelligent task routing functionality you need to effectively manage customer inquiries.

Read more
11.02.24
Whitepaper

Update 01

Luware Nimbus extends Microsoft Teams with the contact center and intelligent task routing functionality you need to effectively manage customer inquiries.

Read more
11.02.24
Whitepaper

Update 01

Luware Nimbus extends Microsoft Teams with the contact center and intelligent task routing functionality you need to effectively manage customer inquiries.

Read more
11.02.24
Whitepaper

Update 01

Luware Nimbus extends Microsoft Teams with the contact center and intelligent task routing functionality you need to effectively manage customer inquiries.

Read more

Talk to an Expert

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What Our Clients Are Saying

We need a trustworthy, scalable, and efficient recording solution to meet our stringent regulatory requirements and contractual commitments for quality control. We decided to go with the fully managed service from Luware because experts know how to do it best.

Daniel Steinmann SwissRE
Read Full Case Study

We need a trustworthy, scalable, and efficient recording solution to meet our stringent regulatory requirements and contractual commitments for quality control

Daniel Steinmann SwissRE
Read Full Case Study

We need a trustworthy, scalable, and efficient recording solution to meet our stringent.

Daniel Steinmann SwissRE
Read Full Case Study

Established 2010

Luware is a provider of customer service solutions that enable organizations to simplify their IT and communicate more effectively. Fully leveraging the Microsoft technology stack, Luware Nimbus, Luware’s Contact Center as a Service solution, adds the contact center and intelligent task routing functionality you need to effectively manage customer inquiries in Microsoft Teams. Luware Recording extends the offering with a fully managed cloud recording solution that enables organizations to take full advantage of these modern communication channels while remaining compliant.

Microsoft Certified Partner

Luware is a provider of customer service solutions that enable organizations to simplify their IT and communicate more effectively. Fully leveraging the Microsoft technology stack, Luware Nimbus, Luware’s Contact Center as a Service solution, adds the contact center and intelligent task routing functionality you need to effectively manage customer inquiries in Microsoft Teams. Luware Recording extends the offering with a fully managed cloud recording solution that enables organizations to take full advantage of these modern communication channels while remaining compliant.

Executive Team

Luware is a provider of customer service solutions that enable organizations to simplify their IT and communicate more effectively. Fully leveraging the Microsoft technology stack, Luware Nimbus, Luware’s Contact Center as a Service solution, adds the contact center and intelligent task routing functionality you need to effectively manage customer inquiries in Microsoft Teams. Luware Recording extends the offering with a fully managed cloud recording solution that enables organizations to take full advantage of these modern communication channels while remaining compliant.

Transform Microsoft Teams Into a Contact Center and Unify Communication, Collaboration, and Customer Service. Luware Nimbus extends Microsoft Teams with the contact center and intelligent task routing functionality you need to effectively manage customer inquiries.

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With Luware's comprehensive and fully managed cloud recording solution, you can rest assured that your conversations across all platforms – from Microsoft Teams to Trader Voice – are securely recorded to meet regulatory requirements.

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Our Core Beliefs

Put people first

We listen to each other, talk with respect, and trust people

Deliver quality

We hold ourselves to high standards and deliver our best work

Put people first

We listen to each other, talk with respect, and trust people

Put people first

We listen to each other, talk with respect, and trust people

Work with passion

We listen to each other, talk with respect, and trust people

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Solutions that Connect and Facilitate

Contact Center and Intelligent Task Routing

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Call Recording
and Analytics

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Our Values

Placeholder Heading

Luware's values center on innovation, customer-centricity, and excellence. Our commitment to innovation drives them to develop advanced contact center solutions that lead industry trends​.

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Placeholder Heading

Luware's values center on innovation, customer-centricity, and excellence. Our commitment to innovation drives them to develop advanced contact center solutions that lead industry trends​.

Placeholder Heading

Luware's values center on innovation, customer-centricity, and excellence. Our commitment to innovation drives them to develop advanced contact center solutions that lead industry trends​.

CHF EUR GBP USD
Adds extensive telephony and workflow functionalities
Starting from
CHF32 €32 £32 $32
Adds basic contact center functionalities
Starting from
CHF52 €52 £52 $52
For large-scale contact centers
Starting from
CHF78 €78 £78 $78
Interface
Vector 5
Vector 5
Vector 5
Tools to Control Flow
Vector 5
Vector 5
Vector 5
Announcement
Vector 5
Vector 5
Vector 5
Announcement
Vector 5
Vector 5
Vector 5
Tools to Control Flow
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Announcement
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Modalities
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Tools to Control Flow
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Workflow
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Play Music
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Context for Calls
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Service Features
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CHF EUR GBP USD
Adds extensive telephony and workflow functionalities
Starting from
CHF32 €32 £32 $32
See module
Starting from
CHF52 €52 £52 $52
Interfacee
Vector 5
Tools to Control Flow
Vector 5
Vector 5
Announcement
Vector 5
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Announcement
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Tools to Control Flow
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Modalities
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Tools to Control Flow
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Workflow
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Basic Functionality
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Play Music
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Tools to Control Flow
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Vector 5
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Vector 5
Context for Calls
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Tools to Control Flow
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Announcement
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Service Features
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Industry Insights

Established 2010

Luware is a provider of customer service solutions that enable organizations to simplify their IT and communicate more effectively. Fully leveraging the Microsoft technology stack, Luware Nimbus, Luware’s Contact Center as a Service solution, adds the contact center and intelligent task routing functionality you need to effectively manage customer inquiries in Microsoft Teams. Luware Recording extends the offering with a fully managed cloud recording solution that enables organizations to take full advantage of these modern communication channels while remaining compliant.

Talk to an Expert

Microsoft Certified Partner

Luware is a provider of customer service solutions that enable organizations to simplify their IT and communicate more effectively. Fully leveraging the Microsoft technology stack, Luware Nimbus, Luware’s Contact Center as a Service solution, adds the contact center and intelligent task routing functionality you need to effectively manage customer inquiries in Microsoft Teams. Luware Recording extends the offering with a fully managed cloud recording solution that enables organizations to take full advantage of these modern communication channels while remaining compliant.

What Our Clients Are Saying

We need a trustworthy, scalable, and efficient recording solution to meet our stringent regulatory requirements and contractual commitments for quality control. We decided to go with the fully managed service from Luware because experts know how to do it best.

Daniel Steinmann SwissRE
Read Full Case Study

We need a trustworthy, scalable, and efficient recording solution to meet our stringent regulatory requirements and contractual commitments for quality control

Daniel Steinmann SwissRE
Read Full Case Study

We need a trustworthy, scalable, and efficient recording solution to meet our stringent.

Daniel Steinmann SwissRE
Read Full Case Study
CHF EUR GBP USD
Adds extensive telephony and workflow functionalities
Starting from
CHF32 €32 £32 $32
Adds basic contact center functionalities
Starting from
CHF52 €52 £52 $52
For large-scale contact centers
Starting from
CHF78 €78 £78 $78
Interface
Vector 5
Vector 5
Vector 5
Tools to Control Flow
Vector 5
Vector 5
Vector 5
Announcement
Vector 5
Vector 5
Vector 5
Announcement
Vector 5
Vector 5
Vector 5
Tools to Control Flow
Vector 5
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Announcement
Vector 5
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Modalities
Vector 5
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Tools to Control Flow
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Tools to Control Flow
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Workflow
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Basic Functionality
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Play Music
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Tools to Control Flow
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Context for Calls
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Tools to Control Flow
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Service Features
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Luware Nimbus Feature Overview

Discover the full range of capabilities our products offer. Below, you will find a comprehensive table detailing each feature and its availability across our different modules. Whether you’re looking to enhance communication, streamline workflows, or improve customer engagement, our solutions provide the tools you need to succeed.

Luware Nimbus for Routing and Contact Center

Our Routing solutions streamline and optimize call handling within Microsoft Teams by intelligently directing incoming calls to the right agents or departments based on predefined rules and criteria.

Our Contact Center solution empowers organizations to manage and optimize customer interactions within Microsoft Teams. They provide advanced features for handling inbound and outbound communications, including intelligent routing, comprehensive reporting, and real-time monitoring.

Expert Insights, News, and Stories From the Field

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Our Mission

Choosing Luware offers a distinct advantage in leveraging the full potential of Microsoft Teams for enhanced communication and customer service. Our solutions integrate seamlessly with Teams, extending its capabilities with features like intelligent task routing, skill-based routing, and advanced call reporting. This integration helps businesses unify their communication infrastructure, ensuring efficient and effective customer interactions while maximizing the value of their existing Microsoft investments.

Choosing Luware offers a distinct advantage in leveraging the full potential of Microsoft Teams for enhanced communication and customer service. Our solutions integrate seamlessly with Teams, extending its capabilities with features like intelligent task routing, skill-based routing, and advanced call reporting. This integration helps businesses unify their communication infrastructure, ensuring efficient and effective customer interactions while maximizing the value of their existing Microsoft investments.

About Us

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Reliable and Robust Cloud Compliance Recording and Analytics

With Luware’s comprehensive and fully managed cloud recording solution, you can rest assured that your conversations across all platforms – from Microsoft Teams to Trader Voice – are securely recorded to meet regulatory requirements.

Free Trial Free Trial Free Trial
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Solutions that Connect and Facilitate

Contact Center and Intelligent Task Routing

Find out more

Call Recording
and Analytics

Find out more

Break up Silos With a Unified Communication Strategy

Luware Nimbus extends Microsoft Teams with the contact center and intelligent task routing functionality you need to effectively manage customer inquiries.

Free Trial Free Trial Free Trial
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Swiss Re
Würth
UBS
Emmi Group
KBC

Why Choose Luware

Placeholder text. How long will it really be? We need a trustworthy, scalable, and efficient recording solution to meet our stringent regulatory requirements and contractual commitments for quality control. We decided to go with the fully managed service from Luware because experts know how to do it best.

70

NPS

3x

Verint Compliance Partner of the Year
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750+

Luware Nimbus Customers

25,000+

Luware Recording Users

Industry Insights

Restrict Access to Mailboxes Whitepaper

This white paper explores the capabilities of Luware Nimbus’ Email Distribution feature, enabling administrators to seamlessly route emails from Exchange Online directly to users.

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  • Learning 01 from Whitepaper
  • Learning 01 from Whitepaper

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How Luware Nimbus can improve your Contact Center

Unify collaboration, communication, and customer service within the familiar Microsoft Teams environment.

Benefit Number 01

Placeholder text. How long will it really be? We need a trustworthy, scalable, and efficient recording solution to meet our stringent regulatory requirements and contractual.

Benefit Number 01

Placeholder text. How long will it really be? We need a trustworthy, scalable, and efficient recording solution to meet our stringent regulatory requirements and contractual.

Benefit Number 01

Placeholder text. How long will it really be? We need a trustworthy, scalable, and efficient recording solution to meet our stringent regulatory requirements and contractual.

Benefit Number 01

Placeholder text. How long will it really be? We need a trustworthy, scalable, and efficient recording solution to meet our stringent regulatory requirements and contractual.