Customer success stories

The stories we like to tell most are those of our customers and how they enhance their customer service.

SERAFE AG took over from Billag for the collection of radio and television fees for Swiss households as of January 2019. In autumn 2018, the new collection agency was in the process of being set up and needed support for the forthcoming initial processing. A telephone system and a contact center had to be implemented and put into operation for SERAFE employees in the shortest possible time in order to efficiently handle contacts by telephone (later also via chat).