What used to be isolated contact centers on different continents becomes a service organization where employees help each other out to serve customers optimally. With Luware Stratus Team, the entertainment expert Synamedia found a solution to use Microsoft Teams for customer service. Therewith, employees can use Microsoft Teams internally as well as for customer calls across country and regional borders.
Customer success stories
The stories we like to tell most are those of our customers and how they enhance their customer service.