Celebrating Our 100th Luware Nimbus Release: A Milestone of Innovation

Luware Nimbus: A Decade of Growth and Development

In calendar week 40, we updated our Production Environments with the release of our 100th Sprint. This achievement marks a decade of hard work, dedication, and unwavering commitment to innovation.

From our early days with Advanced and Enterprise Routing to the introduction of the Contact Center, Luware Nimbus Assistant, and various modalities like Email, External Tasks, and Chats. Each release has brought us closer to our vision of providing exceptional solutions.

Introducing the New Attendant Console

The highlight of this release is the launch of our brand-new Attendant Console (AC) Version 2.

While the first version marked a significant advancement in call handling and management, we've listened to your feedback and implemented numerous enhancements.

Key Features of the New Attendant Console:

• Redesigned Interface: A more intuitive and user-friendly layout.

• Enhanced Functionality: Streamlined workflows and improved efficiency.

• Seamless Transition: A gradual transition period to minimize disruption.

How to Access the New Attendant Console:

To experience the new Attendant Console (AC) v2, simply follow these steps:

1. Access Settings: Click on the settings wheel located near the filter selection.

2. Toggle the Option: Enable the “Use new Attendant Console design” option in the Attendant Consoles’ Settings window.

If you prefer to revert to the previous version (AC v1), you can easily toggle this option off.

Important Note:

• Transition Period: We've implemented a seamless transition period until December 31, 2024. During this time, you can freely switch between AC v1 and AC v2 as needed.  
  After December 31, 2024, reverting from v2 to v1 will no longer be possible. Employees who have transitioned to v2 by December 31, 2024, will not be able to switch back to v1 after this date.
• End of Transition Period: Employees who are still using AC v1 after December 31, 2024, can continue to do so until June 30, 2025. However, please note that AC v1 will be discontinued after this date.

Training and Resources for the Attendant Console Version 2:

Given the significant changes to the design, we've included additional training material in the help section of the Attendant Console to assist users in adapting to the new interface.

The help section can be found by clicking the question mark icon in the top-right corner of the screen.

To help you familiarize yourself with the new interface, we've provided comprehensive resources:

• Knowledge Base: Dive deep into detailed explanations and guides.
• Quick Start Guide:  Download our handy booklet for a visual overview and step-by-step instructions.
• Video Playlist: Watch our tutorials and demonstrations to see the new features in action.

We're Excited for You to Experience the New Attendant Console!

We believe the new design will significantly improve your daily workflow and make call handling even more efficient.

For a complete list of features and functionalities, please refer to our Attendant Console feature list.

If you have any questions or require further assistance, please don't hesitate to reach out.