Functionality |
Microsoft Queues App |
Luware Nimbus Contact Center |
Native MS Teams application | Yes | Yes |
Context for calls | No | Yes |
Opt-in and out of call queues | Yes | Yes |
Live and historical reporting | Yes, limited | Yes |
Supervisor monitoring | Yes, not yet launched | Yes |
Auto Attendants | yes, via MS Teams admin center | Yes |
Email and IM Routing | No | Yes |
Skill-based Routing | No | Yes |
Preferred and Last User routing | No | Yes |
Complex IVR | No | Yes |
Drag-and-drop workflow editor | No | Yes |
After Call Work | No | Yes |