Zurich, Switzerland and London, UK—18.10.24—Verint's acquisition of Intelligent Voice marks an important development for Luware's compliance recording solution Luware Recording, which is built on the Verint Financial Compliance platform. The acquisition brings speech analytics, transcription, and artificial intelligence capabilities closer into the Verint ecosystem, further strengthening the technology foundation that supports Luware Recording.
As communications volumes continue to increase, financial institutions are looking for more efficient ways to review, supervise, and analyze recorded communications. The integration of Intelligent Voice's technology into the Verint platform enhances capabilities such as speech-to-text transcription, analytics, and automated monitoring.
These capabilities can help organizations:
Analyze communications at scale
Improve the accessibility and searchability of recorded conversations
Identify patterns, risks, and trends across communication data
Support supervisory and compliance review processes
Monitor communications across multiple languages
The combination of communications recording, transcription, analytics, and monitoring helps compliance teams review larger volumes of communications more efficiently and focus attention on interactions that may require further investigation.
Building on the Verint Financial Compliance Platform Luware Recording combines Verint Financial Compliance technology with Luware's expertise in cloud delivery, implementation, managed services, and customer support. The addition of Intelligent Voice's capabilities to the Verint portfolio further expands the functionality available through the underlying platform.
Commenting on the acquisition, Alexander Grafetsberger, Chief Business Officer for Recording at Luware, said, "We are proud to leverage Verint’s continued advancements in AI, which makes Luware Recording an even more valuable tool for our customers' compliance needs. These advancements ensure our clients stay ahead in a complex regulatory landscape, with tools designed to improve compliance, reduce risk, and enhance efficiency."
Luware is a leading SaaS provider of digital communication technology, specializing in innovative solutions for Microsoft Teams and beyond. With headquarters in Zurich and operations across Europe and North America, the company provides cloud-based contact center and compliance recording solutions.
Luware offers two key solutions for modern communication. Luware Nimbus, the contact center software for Microsoft Teams, enables efficient processing of customer requests through intelligent task routing, workflow management, and detailed analyses. In addition, Luware Recording offers a fully managed cloud recording solution for multiple platforms, which helps companies to ensure compliance with legal regulations while using modern communication technologies.
These solutions integrate seamlessly with existing IT infrastructures, offering customers numerous advantages, including reduced training times, lower IT costs, and hardware savings.