Zurich, Switzerland and London, UK—21st May 2024—Luware has been awarded the Verint Financial Compliance Hosting Partner of the Year Award at the Verint EMEA Partner Summit 2024. The recognition highlights Luware's role in delivering hosted compliance recording solutions to financial services organizations and marks the fourth consecutive year the company has received the award.
As Microsoft Teams has become a key communications platform for financial institutions, compliance teams have needed new ways to capture, retain, and supervise regulated communications. Luware identified this shift early and has supported Microsoft-based communications environments for more than a decade through solutions spanning call routing, contact centers, and compliance recording.
At the center of this approach is Luware Recording, a cloud-based compliance recording platform designed for regulated financial services environments. Built on a partnership between Luware and Verint that dates back to 2013, the solution combines Verint's financial compliance technology with Luware's expertise in cloud delivery, implementation, operations, and customer support.
Beyond Microsoft Teams, financial institutions must manage communications across a growing range of channels, from trader voice systems to mobile communications. Luware Recording supports a broad range of communication channels commonly used by financial institutions, including:
Trader voice platforms
Cisco environments
Mobile communications
Voice analytics and speech intelligence solutions
By bringing these channels together within a single compliance framework, organizations can improve oversight of regulated communications while reducing operational complexity.
Luware is a leading SaaS provider of digital communication technology, specializing in innovative solutions for Microsoft Teams and beyond. With headquarters in Zurich and operations across Europe and North America, the company provides cloud-based contact center and compliance recording solutions.
Luware offers two key solutions for modern communication. Luware Nimbus, the contact center software for Microsoft Teams, enables efficient processing of customer requests through intelligent task routing, workflow management, and detailed analyses. In addition, Luware Recording offers a fully managed cloud recording solution for multiple platforms, which helps companies to ensure compliance with legal regulations while using modern communication technologies.
These solutions integrate seamlessly with existing IT infrastructures, offering customers numerous advantages, including reduced training times, lower IT costs, and hardware savings.