Zurich, Switzerland and London, UK—7 August 2024—Luware has partnered with financial compliance software specialist comitFS to strengthen recording assurance capabilities and support the evolving compliance requirements of financial institutions. The partnership combines Luware's cloud-based compliance recording platform, Luware Recording, with comitFS's expertise in financial compliance technology and operational assurance.
As regulatory expectations around communications recording continue to increase, financial institutions face greater scrutiny over the completeness, availability, and integrity of recorded communications. Effective recording assurance processes help organizations identify potential recording gaps, support regulatory reporting obligations, and maintain confidence in their compliance controls.
With more than 20 years of experience developing compliance and assurance solutions for financial institutions, comitFS brings deep expertise in recording systems and regulatory technology. Through this partnership, Luware will expand its compliance capabilities while continuing to focus on its core recording platform. Together, the companies aim to help financial institutions strengthen oversight, improve visibility into recording environments, and meet evolving regulatory requirements.
Luware is a leading SaaS provider of digital communication technology, specializing in innovative solutions for Microsoft Teams and beyond. With headquarters in Zurich and operations across Europe and North America, the company provides cloud-based contact center and compliance recording solutions.
Luware offers two key solutions for modern communication. Luware Nimbus, the contact center software for Microsoft Teams, enables efficient processing of customer requests through intelligent task routing, workflow management, and detailed analyses. In addition, Luware Recording offers a fully managed cloud recording solution for multiple platforms, which helps companies to ensure compliance with legal regulations while using modern communication technologies.
These solutions integrate seamlessly with existing IT infrastructures, offering customers numerous advantages, including reduced training times, lower IT costs, and hardware savings.