Zurich, Switzerland and London, UK—2nd September 2024—Luware has achieved Verint Elite Partner certification, recognizing the company's expertise in supporting and delivering Verint Financial Compliance (VFC) solutions for regulated organizations.
The certification acknowledges Luware's technical capabilities, implementation experience, and customer support expertise related to the Verint Financial Compliance platform.
Luware has worked with Verint, formerly Verba, since 2013, supporting financial institutions with compliance recording, communications archiving, and quality assurance solutions. The Verint Elite Partner certification reflects the continued collaboration between the two organizations and Luware's experience delivering compliance solutions in regulated environments.
Building on this experience, Luware's certified specialists support the implementation and operation of Verint Financial Compliance solutions, helping organizations address communications compliance and recordkeeping requirements. Combined with Luware's cloud delivery capabilities, the partnership enables customers to deploy compliance recording and surveillance technology within a managed SaaS environment.
The certification further strengthens Luware's position as a provider of compliance recording solutions for financial services organizations. Luware Recording, which is Microsoft certified and SOC 2 Type II audited, is designed to help organizations securely capture, retain, and supervise communications while supporting regulatory and operational requirements.
Luware will continue to work closely with Verint to support customers' evolving compliance needs and to deliver communications compliance solutions for regulated industries.
Luware is a leading SaaS provider of digital communication technology, specializing in innovative solutions for Microsoft Teams and beyond. With headquarters in Zurich and operations across Europe and North America, the company provides cloud-based contact center and compliance recording solutions.
Luware offers two key solutions for modern communication. Luware Nimbus, the contact center software for Microsoft Teams, enables efficient processing of customer requests through intelligent task routing, workflow management, and detailed analyses. In addition, Luware Recording offers a fully managed cloud recording solution for multiple platforms, which helps companies to ensure compliance with legal regulations while using modern communication technologies.
These solutions integrate seamlessly with existing IT infrastructures, offering customers numerous advantages, including reduced training times, lower IT costs, and hardware savings.