In many jurisdictions it is a regulatory requirement to implement surveillance controls to detect and report market abuse (MiFID II, MAR, MAS). Many financial institutions still perform this activity with random selections and playback activities, wasting countless hours of compliance officers time often with low detection rates.
Combining Luware Recording, speech analytics powered by Intelligent Voice and SteelEye’s comprehensive surveillance platform, customers can take advantage of machine learning, advanced algorithms and AI-Driven alerting to proactively detect market manipulation and compliance breaches, while also identifying non-financial risks such as data privacy or internal policy violations.
Luware Recording captures and archives many communication platforms, however, regulations also require digital communication channels such as email, collaboration tools, mobile SMS and applications to be captured and retrievable for regulatory investigations.
SteelEye ingests all Luware Recording recorded communications and provides integrations with a variety of different digital platforms, filling in any compliance gaps you might encounter.
SteelEye data controls and governance framework is fully aligned with Luwares compliance strategy, ensuring rigorous adherence to industry standards. SteelEye are accredited with SOC 2 and ISO 27001, demonstrating their commitment to supporting clients with the Digital Operational Resilience Act (DORA). These accreditations validate that SteelEye have robust data protection, privacy, and security measures in place, providing customers with confidence that SteelEye meet the highest standards of digital resilience and compliance.