Stratus Agent

Cloud-based contact center for Microsoft Teams

Why withhold contact center agents from Microsoft Teams? Our comprehensive customer service solution is seamlessly integrated into Microsoft Teams and gives your employees all the tools for serving your customers. Switching between several applications belongs to the past – your agents can now use Microsoft Office365 with Teams internally as well as for customer service. With intelligent routing and all the customer information at a glance, your contact center agents focus on delivering great customer experiences.

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Productivity
  • Call handling in one application
  • Optimized agent workload
  • Real-time dashboards
Customer experience
  • Low handling times
  • Customer recognition
  • High first contact resolution
Flexibility
  • 100% cloud-based
  • Pay as you use
  • Continuous feature updates
Complexity made easy

The Luware routing engine makes complex routing logic with multiple skills, skill levels and responsibilities easy. Manage it yourself in the intuitive and comprehensible interface.

React in time

Real-time dashboards immediately show issues within the organization. Set them up with your KPIs and react to and fix issues in time.

Know your customers

When and how have customers reached out to you? Analyze the data and shape customer journeys actively. Integrate ERP or CRM systems to get an immediate 360°- customer view.

Optimize workload

The agents’ presence state in Microsoft Teams ensures efficient call queue processing. This optimizes the agent’s workload and reduces waiting times for customers.

Use instantly

No installations required. The software is web-based and ready for any browser. Onboarding more agents? Add users and let them get to work right away.

Focus on customers

The system automatically creates tickets or CRM cases with all the information. Agents can easily transfer calls and pass cases on, allowing every employee to fully focus on the customer.

Coming soon

We are adding the final touch to deliver Stratus Agent to you. Together with our first customer, the app for Microsoft Teams will be launched in Q4/2019.

Make it even greater

Our optional add-ons extend our contact center solution with more goodies.

Web & mobile touchpoints

Let customers reach you through website, online shop or mobile apps – without installations or plug-ins. Luware RTC Launcher extends Stratus Agent to seamlessly integrate the web-based customer touchpoints.

RTC Launcher

Proactive compliance

Record communications for quality management and legal requirements. The Verint Verba Compliance Suite reduces operational risks and proactively enforces compliance policies.

Recording

CX beyond the Call Center

Serve customers beyond your traditional contact center. Add Stratus Team for main numbers, help desks, suppliers or branch offices. Easily manage teams, analyze call statistics and never lose a call.

Stratus Team

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Do you want to know more about Stratus Agent or any of our other solutions? Get in touch with us!