Web chat, voice and video for your customer service
RTC Launcher brings chat, voice and video as well as desktop sharing functionalities to the website, enabling easy and fast communication between employees and customers, suppliers or partners. The communication channels connect directly to the internally deployed Skype for Business infrastructure, integrating customer service on the company’s website. Customers do not need to dial a phone number and or install software in order to communicate with the company. On the website, customers can decide how to contact the company (chat, audio or video) and are then directed to the desired service.