Why not use Microsoft Teams for customer service as well? From intelligent routing of company numbers, efficient call transfers, call routing to teams, up to complex contact centers. Luware Nimbus expands your communication strategy with Microsoft Teams to your customer touchpoints. Let your employees use their familiar communication platform to interact with colleagues and customers alike. Benefit from adaptability to your changing needs anytime – for full flexibility within your customer service and satisfied customers.
There are many different scenarios – and one solution: Nimbus. Chose the package that solves your needs today. New challenges? Easily upgrade, onboard new employees, expand, adapt. You have the full flexibility to shape your customer service to the needs you have right now.
Never lose a call to your company number, e.g. your local branch, headquarters or a service line and serve customers effectively.
Easily reach your teams, e.g. help desk, sales, finance, or HR so that they can serve employees and customers with expert advice.
Your receptionists handle hundreds of calls a day. Let them efficiently transfer calls to recipients.
Manage your contact center work force flexibly and let them focus on customers; serving them personally and efficiently.
It only takes minutes to setup and route the first call with Nimbus. No more IT infrastructure build-up needed, no installations – just add the app to your Microsoft Teams. Nimbus is natively integrated and runs on the Microsoft Azure Cloud.
You can change between plans or choose different plans for specific employees or teams. Enlarge your workforce when needed or onboard employees to your contact center in hectic times – real-time and only pay what you use.
Do you want to know more about Nimbus or our other solutions for Skype for Business and Microsoft Teams? Get in touch with us!