Nimbus

The complete customer service vision with Microsoft Teams

Why not use Microsoft Teams for customer service as well? From intelligent routing of company numbers, efficient call transfers, call routing to teams, up to complex contact centers. Luware Nimbus expands your communication strategy with Microsoft Teams to your customer touchpoints. Let your employees use their familiar communication platform to interact with colleagues and customers alike. Benefit from adaptability to your changing needs anytime – for full flexibility within your customer service and satisfied customers.

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Flexible solution
  • Set-up in minutes
  • Fast adaption of workforce
  • Pay as you use
User experience
  • Native integration into Teams
  • All in one client
  • Intuitive to use
Customer satisfaction
  • Short waiting times
  • Reaching of the right person
  • Fast handling times

Serving customers from company numbers, receptions, team numbers and contact centers – all with one solution.

There are many different scenarios – and one solution: Nimbus. Chose the package that solves your needs today. New challenges? Easily upgrade, onboard new employees, expand, adapt. You have the full flexibility to shape your customer service to the needs you have right now.

Company numbers

Never lose a call to your company number, e.g. your local branch, headquarters or a service line and serve customers effectively.

  • Intelligent routing
  • Presence based routing
  • Opening hours
  • Simple IVR
  • Voicemail
  • Web-based historical reporting
  • Teams-based user management
  • Call queue
  • Simple call flows
  • Simple CRM-lookup
Team numbers

Easily reach your teams, e.g. help desk, sales, finance, or HR so that they can serve employees and customers with expert advice.

  • Intelligent routing
  • Presence based routing
  • Opening hours
  • Voicemail
  • Web-based historical reporting
  • Teams-based user management
  • Call queue
  • Routing to a team
  • Custom workflows
  • IVR for complex call distribution to different teams
  • Historical reporting with integrated Power BI
Receptions

Your receptionists handle hundreds of calls a day. Let them efficiently transfer calls to recipients.

Company numbers/
team numbers+

  • 1-click transfer
  • Employee calendar lookup
  • Drag & Drop call control
  • Favorite transfer targets
  • AI-based transfer predictions
Contact centers

Manage your contact center work force flexibly and let them focus on customers; serving them personally and efficiently.

  • Skill-based routing
  • Fair queue
  • Complex call flows
  • Real-time reporting
  • Integration into external systems, e.g. CRM, ERP
  • Live transcription
  • Integration into Microsoft Flow
Easy set-up

It only takes minutes to setup and route the first call with Nimbus. No more IT infrastructure build-up needed, no installations – just add the app to your Microsoft Teams. Nimbus is natively integrated and runs on the Microsoft Azure Cloud.

Adapt flexibly

You can change between plans or choose different plans for specific employees or teams. Enlarge your workforce when needed or onboard employees to your contact center in hectic times – real-time and only pay what you use.

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Do you want to know more about Nimbus or our other solutions for Skype for Business and Microsoft Teams? Get in touch with us!