In general, we collect your information and personal data in order to provide our products and services in the most consistent, efficient and user-friendly way possible. We also collect it to provide appropriate customer support and for purposes of research and development.
We may, in particular, collect information and personal data to:
When using our products and services you generally have choices regarding the information and personal data you wish to share with us. When we ask for such data you can always decline to provide it. Many of our products and services however require a certain amount of your personal data in order to perform properly and to provide you with their features. If you decline to provide that personal data, we won’t be able to deliver the full services to you.
In general, we may request the following personal data:
When you visit our websites or web-apps we also collect information about your browser type and access times.
In general, we may ask for information and personal data when you:
For example, when using the RTC Launcher on the Luware website, we collect information you enter in the window provided as well as the chat messages, duration of the session and the user modalities. Before you can enter anything into the window provided, you are asked to consent to us collecting this data and you are made aware that you do not have to enter your real name or email address in order to use the services.
We take all reasonable steps to protect your information and personal data from misuse, interference and loss, as well as unauthorized access, modification or disclosure. The ways we do this include:
This list is not exhaustive. If you wish to receive more information about the data security measures at Luware please contact firstname.lastname@example.org.
Luware is also in the process of obtaining the ISO 27001 certification in order to show compliance with necessary data security requirements according to the applicable laws and regulations. The certification is planned to be in place at the beginning of 2020.
In general, we use information and Personal data to:
We also use some of your information and personal data internally to operate our business, which includes analyzing our performance over a period of time, meeting legal obligations, developing and improving performance of employees and for research purposes.
We may disclose your personal Data to:
Affiliates. Luware AG and all its Affiliates may share the personal data between each other. This relationship and the handling of personal data is governed by the intracompany agreement which addresses and ensures compliance with the legal requirements of the General Data Protection Regulation (GDPR) (EU) 2016/679 (https://gdpr-info.eu) and other applicable laws and regulations.
Employees and Partners. All Luware employees and other contractual partners of Luware are bound to strict confidentiality agreements. We keep all your personal data securely, adhering to strict organizational and technical safety procedures in accordance with the applicable data protection laws.
Generally. The data is generally stored at the head office in Zurich (Switzerland). Switzerland has been approved by the EU Commission as a country outside of the EU and the EEA which guarantees sufficient safeguards with respect to the protection of your personal data.
Cross border transfer. Luware may transfer personal data across a country border, including outside the European Economic Area (EEA). In such a case, Luware will, wherever possible, anonymize that personal data so it is no longer classified as personal data according to the applicable data protection laws. Should such an anonymization not be possible, the parties or their relevant affiliates will enter into separate standard unmodified EU Model Clause agreements in their corresponding roles pursuant to EC Decision 2010/87/EU (as amended or replaced, from time to time) with optional clauses removed.
We will keep your personal data for the period necessary to provide you with the services and products. We also keep it for the time necessary to comply with the applicable laws and regulations. Where there are specific contracts in place, we will delete or return to you your personal data within a reasonable timeframe after termination of the contract, unless prohibited by the applicable laws or as agreed otherwise between you and us. All personal data will be deleted when it is no longer needed for the original purpose (unless prohibited by law).
You have the right, at any time, to request information about the personal data we keep of you. You have the right to request such information in electronic form and, where necessary, request rectification should your personal data not be up to date or inaccurate. Where personal data is not strictly necessary for the performance of the services or contractual obligations, you may also request for such personal data to be permanently and securely deleted.
We want to help you keep your personal data accurate. If you wish to receive information of your personal data, we keep or if you would like to have your personal data deleted, please send an email to email@example.com. Your request will be dealt with in due course and in any case within one month of receipt of such a request.