Zurich, Switzerland—18.05.26—Luware has been named Verint Hosting Partner of the Year at the Verint EMEA Partner Summit 2026 in Budapest.
The award marks the sixth Verint partner recognition Luware has received since 2018, and reflects the qualities that define a hosting partner regulated enterprises can rely on: technical excellence and hosting expertise, depth of product and platform knowhow, the scale of customers served, and the trust built over more than a decade of joint delivery.
Luware has closely collaborated with Verint since 2013. Today, Luware operates Verint Financial Compliance environments for top-tier banks, financial services organizations, and other regulated enterprises across the world under Luware Recording, a fully managed compliance recording service combining Verint's recording technology with Luware's hosting expertise. Luware Recording is SOC 2 Type II attested and certified to ISO 27001 and ISO 9001 standards, and operated by a fully Verint-certified engineering team.
"Hosting Partner of the Year recognizes the work that sits behind every recorded interaction," said Alexander Grafetsberger, CBO of Luware Recording. "Regulated firms must capture and retain every relevant communication, and they need a partner who can do that reliably, at scale, and in a way regulators will accept. That is what our hosting team delivers every day. Verint sees the operational evidence, our customers feel it in their audits, and this award reflects both."
The Budapest recognition follows Luware's 2025 Technical Excellence in Financial Compliance Award in Málaga and four EMEA Compliance Partner of the Year wins in 2018, 2020, 2022, and 2024. Luware also holds Verint Elite Partner certification.
Luware is a leading SaaS provider of digital communication technology, specializing in innovative solutions for Microsoft Teams and beyond. With headquarters in Zurich and operations across Europe and North America, the company provides cloud-based contact center and compliance recording solutions.
Luware offers two key solutions for modern communication. Luware Nimbus, the contact center software for Microsoft Teams, enables efficient processing of customer requests through intelligent task routing, workflow management, and detailed analyses. In addition, Luware Recording offers a fully managed cloud recording solution for multiple platforms, which helps companies to ensure compliance with legal regulations while using modern communication technologies.
These solutions integrate seamlessly with existing IT infrastructures, offering customers numerous advantages, including reduced training times, lower IT costs, and hardware savings.