News

Customer success stories, events, updates on Luware, our products and releases as well as trends in customer service.

At the Microsoft Airlift conference last week, selected Microsoft employees, Most Valuable Professionals (MVP) and Microsoft partners discussed the further development of Microsoft products at their Headquarters in Redmond. Technical experts and early adopters, among them Luware CEO Philipp Beck, were invited.

Philipp Beck, CEO of the Luware Group: "A very special moment, a milestone in our history. As a Swiss company that emerged as a ...

With the introduction of Skype for Business, the LUCS contact center solution and Verint's recording software, the Swiss bank Valiant modernized its telephone infrastructure and customer service. ...

An another win: The city of Lucerne explains, why the contact center solution Luware LUCS and the routing solution Luware TeamManager are used.

As part of the Build Developer Conference 2016, the Microsoft CEO Nadella surprised with the statement: «Bots are the new apps». A year later, ...

We are all familiar with the tales of bad customer service: Everlasting waiting times at the hotline, page-long complaint emails, poor traceability of contact ...

RTC Launcher brings chat, voice, video and desktop sharing functions to your website, enabling quick and easy communication between employees, customers, suppliers, and partners. ...