Meet & Greet London 2019

Customer Service has changed tremendously in the last 10 years. Fully-integrated solutions, SaaS and new tools make customer communication easier, more personal and boost efficiency. What about the next 10 years? The fast-moving digitalization will allow completely new ways to shape customer experience – with customer service being the driving component within companies and competitive advantage.

Discuss best practices, explore the Luware roadmap and meet our customers and Luwarians at our new office in London:

 

Agenda

3:00 – 3:30 pm Welcome drinks  
3:30 – 4:00 pm Hot of the press insights from Microsoft Ignite
The latest news right from the Microsoft Ignite in Orlando about customer service and collaboration compliance for Microsoft Teams.
Philipp Beck, Luware CEO
4:00 – 4:30 pm Break-out sessions

Luware Nimbus
Luware’s Azure-based customer service solution, natively integrated into Microsoft Teams.
Philipp Beck, CEO

Luware Stratus Switchboard
Readily available attendant console for Microsoft Teams in the Luware cloud.
James Cadman, Head of Professional Services

Verint Financial Compliance for Teams
Capture, analyze, store and retrieve interactions from Microsoft Teams.
Alexander Grafetsberger, Executive Director

4:30 – 5:00 pm Your journey with Microsoft UC and Luware
How our customers leverage Luware solutions to transform their customer interactions and how we support the transition from Skype for Business to Microsoft Teams.
Alexander Grafetsberger, Executive Director
5:00 pm – open end Get the party started
Enjoy hand-crafted cocktails, great Italian food, meet our Luware UK team and celebrate with us.