Customer Service has changed tremendously in the last 10 years. Fully-integrated solutions, SaaS and new tools make customer communication easier, more personal and boost efficiency. What about the next 10 years? The fast-moving digitalization will allow completely new ways to shape customer experience – with customer service being the driving component within companies and competitive advantage.
Discuss best practices, explore the Luware roadmap and meet our customers and Luwarians at our new office in London:
|3:00 – 3:30 pm||Welcome drinks|
|3:30 – 4:00 pm||Hot of the press insights from Microsoft Ignite
The latest news right from the Microsoft Ignite in Orlando about customer service and collaboration compliance for Microsoft Teams.
Philipp Beck, Luware CEO
|4:00 – 4:30 pm||Break-out sessions
Luware Stratus Switchboard
Verint Financial Compliance for Teams
|4:30 – 5:00 pm||Your journey with Microsoft UC and Luware
How our customers leverage Luware solutions to transform their customer interactions and how we support the transition from Skype for Business to Microsoft Teams.
Alexander Grafetsberger, Executive Director
|5:00 pm – open end||Get the party started
Enjoy hand-crafted cocktails, great Italian food, meet our Luware UK team and celebrate with us.