Customer Service has changed tremendously in the last 10 years. Fully-integrated solutions, SaaS and new tools make customer communication easier, more personal and boost efficiency. What about the next 10 years? The fast-moving digitalization will allow completely new ways to shape customer experience – with customer service being the driving component within companies and competitive advantage.

Discuss best practices, explore the Luware roadmap and meet our customers and Luwarians at our new office in London:



3:00 – 3:30 pm Welcome drinks  
3:30 – 4:00 pm 10 years of fully integrated customer service 
How customer service has evolved in the last decade and how Luware has influenced and shaped the transformation – and will do so in the future.
Philipp Beck, Luware CEO
4:00 – 4:30 pm A story from the field
A Luware customer shares their journey: the goals, the challenges, how they overcame them and the results.
To be confirmed
4:30 – 5:00 pm Meet our products 
What’s hot and new in the Luware product portfolio? See the latest features and peek into the future at our mini-exhibition where Luwarians demonstrate our solutions.
5:00 pm – open end Get the party started
Enjoy hand-crafted cocktails by our Luwarians, great Italian food, meet our Luware UK team and celebrate with us.