Customer Engagement Summit 2025

Curious how leading brands are merging AI with human empathy to transform customer engagement? Join Luware at the 14th Customer Engagement Summit at Evolution London for fresh insights, bold strategies, and real-world inspiration.

Join Luware at the Customer Engagement Summit, Evolution London – Europe’s leading event for customer experience innovation. Discover how forward-thinking brands are redefining engagement through AI-powered, emotionally intelligent strategies. Learn how to:

•  Deliver seamless omnichannel experiences: Explore how voice, chat, social, and self-service channels can be unified to create frictionless customer journeys.
• Harness AI for personalised interactions: See how predictive analytics and automation drive real-time, tailored support across every touchpoint.
• Empower dynamic customer engagement: Understand how virtual shopping assistants, mobile-first strategies, and cross-channel marketing elevate CX outcomes.

Key Takeaways

• Gain actionable insights from global CX leaders and real-world case studies
• Discover the latest trends in AI-driven engagement and customer support
• Learn how to build scalable, human-centric engagement strategies
• Connect with peers and pioneers shaping the future of customer experience
  
  
  

Luware Participation

• Exhibiting next to Customer Contact Stage - Stand D2
• Presentation hosted by our CCO James Cadman (14:25 on the Customer Contact Stage): Unleashing Quality: Leading People Not Just KPIs
  

Event details:

• 🗓 Date: 9th October 2025
• ⏰Time: 08:00 GMT
• 📍Location: Evolution, Battersea London, SW11 4NJ

Don't miss this opportunity to gain valuable insights and stay ahead of the curve on customer experience. Register now to secure your place.