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Webinar – Teams as a holistic contact center solution (German only)

Many organizations already use Microsoft Teams for internal communications and meetings. Few organizations know that Teams can also be used as an enterprise-wide telephony and comprehensive contact center solution. In this Webinar, Meike Tarabori, Editor-in-Chief of cmm360.ch, and Marcel Gaufroid, Account and Partner Manager at Luware, explain how to use Teams as a holistic contact center solution.

What The Webinar Covered:

Challenges for Customer Service and IT: What are the challenges and opportunities presented by digital transformation, modern work, and cloud/ SaaS solutions?
Teams for direct calls and contact center: Opportunities, limitations, and how to exploit these.
Why use Teams for customer service at all? How you can break down silos, streamline your IT, and how your business will benefit from collaborative customer service.
Teams Contact Center live: short live demo of what a Teams-based customer service solution can look like.
360° customer view, integrations, and automation: How that can be done with a Teams-based contact center.
Recommendations: What kind of organizations profit from a Teams-based contact center, and how to go about setting one up.

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