Real-time, visual remote assistance

Provide immediate, personal support to your customers, without complicated logistics or high transportation costs. With Luware Interact you can help your clients remotely and resolve their issues or claims when and where they occur.

Instant support

When customers have issues, they contact you via the web browser and instantly bring your experts on-site via video call so you can quickly resolve their issues.

Safe and compliant

Customer data stays inside your Teams tenant. Microsoft’s stringent regulatory compliance frameworks apply.

Context information

Comprehensive context information gives employees the insights to optimally resolve issues quickly and efficiently.

Deliver instant remote support

No plugin integration

Clients can quickly connect to the remote support through a call button on your website. Your expert gets a normal call in their Teams client. The client can now describe his claim, send an image or live-stream the issue via Video.

All interactions in Teams

The advisor only uses Microsoft Teams as a communication tool. All interactions are safely stored in the advisors Teams client.

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Discover the potential of web-based consultations