Manage your multi-site business telephony in Microsoft Teams

Streamline your enterprise communication and centrally manage your business telephony across different sites – whether these are subsidiaries, stores, franchise branches, or independent brokers.

One solution

Use Microsoft Teams for all your branches’ telephony needs and centralize the administration of your service numbers.

Empowered employees

Help branches deliver better customer service by giving them the flexibility to manage hotlines themselves and by providing them with extensive call reporting.

Endless possibilities

Profit from the extensive customer service suite and cover all your enterprise interactions in Microsoft Teams.

Unify your telephony

Streamline your enterprise communication and centrally manage your business telephony across different sites – whether these are subsidiaries, stores, franchise branches, or independent brokers.

Easy to handle, easy to love

Change opening hours

Employees at your branch offices are empowered with powerful and intuitive self-service features that enable them to easily change opening hours without the help of IT, thus increasing their agility.

Smart call flows

Leverage your teams’ expertise, skills, or languages to route callers to the right employee or support level from the start. Easily manage queues, teams, and call distribution in the intuitive call flow designer.

More about the Workflow Editor

Live and historic reporting

Analyze call volumes, SLAs and employee performance with our comprehensive real-time and historic reporting. Gain valuable insights to optimize processes and service quality.

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Tell me how I can manage my branch offices in Microsoft Teams