Steer all helpdesk interactions in Microsoft Teams and make your processes more efficient.
Consolidate, integrate, and automate your IT Helpdesk in Microsoft Teams. Join Microsoft Teams’ collaboration capabilities together with your favorite ticketing tool and our powerful routing or contact center solution to boost your IT Helpdesk’s customer and user experience.
Steer all helpdesk interactions in Microsoft Teams and make your processes more efficient.
Use voice, video, and screenshare to engage with customers and solve problems faster.
Integrate your ticketing tool and automatically trigger actions for your helpdesk calls to improve productivity.
Extend Microsoft Teams with extensive workflow management and integrations to boost the service quality your IT helpdesk.
Integrate ticketing tools and other software within minutes and without any code to use Teams as your central experience hub. Use simple automations to optimize processes and to automatically open or create tickets.
Leverage your teams’ expertise, skills, or languages to route callers to the right employee or support level from the start. Easily manage queues, teams, and call distribution in the intuitive call flow designer.
Analyze call volumes, SLAs and employees’ performance through an in-depth reporting of live and historic data. Gain valuable insights that help to optimize processes and service quality.
You have to see it to believe it. Schedule a live demo with one of our sales specialists.
