Contact Center Integrations

Steer all your business processes in Microsoft Teams. Our certified Extended contact center solutions for Teams allows you to integrate third-party applications such as your CRM, ticketing, or reporting tools. Connect your systems and leverage the data to build powerful workflows that boost productivity.

Intuitive

The low-code automation platform is so easy to use that anyone can integrate business applications and build powerful workflows.

Fast Set-Up

Use standard connectors and the intuitive graphical interface to set-up integrations and automations in no-time.

Simple Maintenance

Contact Center updates are non-disruptive and don’t affect integration to ensure that your system always runs smoothly.

Create a Central Experience Hub

No more switching between applications or manual data entry. Manage your contact center and all of your favorite business applications in Teams.

Easy To Handle, Easy To Love

CRM Integration for 360° Customer View

Increase first call resolution. Use caller data to optimize call routing and display customer data in real-time to give agents a 360° customer view. With the Luware Nimbus Power Automate Connector, you can integrate Salesforce, Dynamics, or many other CRMs.

Automate Case Management and Ticketing

Increase efficiency by integrating Nimbus with your ticketing or case management tool like ServiceNow, Zendesk, or Freshdesk. Automate mundane tasks and let agents focus on interactions that create value.

Access All Reporting Data in One Place

Retrieve historic data to discover hidden insights in your contact center data. With the OData API you can connect Nimbus with your reporting and BI tools like Power BI or Tableau.

Book a Demo

You have to see it to believe it. Schedule a live demo with one of our sales specialists.