Automate your customer service to improve efficiency and increase the quality of your customer interactions. Design and change workflows and call flows in no time with our visual, drag and drop editor. Activate your new flows instantly.
Gain control and independence by designing and managing call flows yourself without the help of IT – in any place, at any time.
The intuitive Graphic User Interface allows anyone to easily set up a workflow. Simply drag and drop the elements onto the canvas, configure and connect them.
Benefit from state-of-the-art technology such as human-like text-to-speech in over 50 languages and 200 voices with which to personalize announcements.
Reduce customer waiting times and optimize workload distributions by utilizing customer input (IVR), caller data, automatic transfers, and availability of services and employees.
Set up multiple workflows for your services and contact center and easily switch between them. Activate the one you require and deploy it instantly with a single click.
Our workflow editor is part of the following Luware Nimbus modules: Advanced Routing, Enterprise Routing, and Contact Center.