Workflow & call flow editor for Microsoft Teams

Automate your customer service to improve efficiency and increase the quality of your customer interactions. Design and change workflows and call flows in no time with our visual, drag and drop editor. Activate your new flows instantly.

Self-service for employees

Gain control and independence by designing and managing call flows yourself without the help of IT – in any place, at any time.

No code

The intuitive Graphic User Interface allows anyone to easily set up a workflow. Simply drag and drop the elements onto the canvas, configure and connect them.

Personalize with tech

Benefit from state-of-the-art technology such as human-like text-to-speech in over 50 languages and 200 voices with which to personalize announcements.

Optimize customer journeys

Reduce customer waiting times and optimize workload distributions by utilizing customer input (IVR), caller data, automatic transfers, and availability of services and employees.

Deploy instantly

Set up multiple workflows for your services and contact center and easily switch between them. Activate the one you require and deploy it instantly with a single click.

One place for all flows

Keep all telephony and contact center use cases in one place with the Luware Nimbus workflow editor. It is flexible and grows together with you.

Automate and optimize your organization’s business processes

Our workflow editor is part of the following Luware Nimbus modules: Advanced Routing, Enterprise Routing, and Contact Center.

Advanced Routing

Enterprise Routing

Contact Center

Employee tools
Teams for taking calls
Current calls in queue
After call work
Workflows
Workflow editor
Announcements
Text to speech announcements
Music on hold
IVR/Auto Attendant
Transfer
Routing decisions
IVR/Auto Attendant
Opening hours
Service availability
Parameter based
Distribution
Longest idle/Fair queue
Simultaneous ring/broadcast
Employee presence
Interactive queuing
Call picking
Skill category
Skill level
Distribution Policies
Context
Customer information
Power Automate integration
Website/CRM screen-pop
Reporting
Power BI
Personal dashboard
Service reporting (real-time)
Task completion codes
Selected at Distribution Profile
After Call Work
Administration
Multi-Language
Role-based access
Activate/deactivate users
Change workflows
Manage opening hours
Support & licensing
7am-7pm CET
24x7
Optional
Optional
Optional
Licensing model
Per service
Per service
Per named user