RTC Launcher

Integrating Skype for Business functionality into your website or app

Engage with your website visitors and app users to assist their buying process and shape their customer experiences. They choose the channel – web chat, voice or video call – and your employees answer the inquiry directly in their Skype for Business client. Customers and employees can easily change the communication channels during their interaction and even switch to co-browsing. RTC Launcher works in any browser plugin-free and also integrates into your mobile apps, routing and contact center solutions.

Highlights

Omnichannel

Voice, chat, video and even co-browsing. Let your customers pick the channel of their choice.

Channel switching

Use the most suitable channel at any time. Channels can be switched easily during the conversation, e.g. starting with a call, add video, swap to co-browsing.

Mobile App Integration

When integrated into your mobile app, customers are automatically identified and connected with their preferred employee.

Works with any browser

Users can use any browser or your mobile app to get in touch with you – completely plugin-free.

Easy setup

Simply add the web chat on your website and choose the agents or teams you want to route to.

Reporting

Analyze the number of chats, communication channels used and users with the historic reporting.

Customer success stories

Contact us

Have you read enough? Let us show you a personal live demo and discuss your requirements.

Connect it!

RTC Launcher is tightly coupled with our routing, contact center and recording solutions.

Advanced Routing

With advanced routing you can forward requests to a person, a team or a service. Use IVR and smart routing logic to direct the customer to the right employee.

TeamManager

Contact Center

Use our holistic routing and contact center solution to benefit from skill-based routing, third-party system integrations and comprehensive reporting.

LUCS

Compliance Recording

Record chats, voice and video calls with Verint Financial Compliance. Store, evaluate, analyze or archive communications – for training purposes or to fulfill regulatory requirements.

Compliance Recording