Preview Web and App Interact for Microsoft Teams

Virtual bank shops, video sales, remote assistance, or chats within a company’s website or app empower businesses to deliver convenient, remote customer service. Luware is currently building a solution that incorporates chat, voice and video calls directly into a website or a mobile app without any plugins – and employees receive the customer interactions directly in their Teams client.

Click and engage

Video, voice, chat, screenshare – customers can reach you on any application, website, and mobile platform. No downloads, no plug-ins, no additional software necessary – just click and engage.

Scale globally

Your employees receive the web and app interactions directly in their Teams client. Being based on Teams, our solution can use a reliable global platform that scales to any size.

Secure and compliant cloud

Luware Interact is built on Azure Communication Services, the same platform that powers Teams and one of the most secure and compliant clouds worldwide.

Communication experiences that scale

We are using Azure Communication Services (ACS) to integrate web and app interactions natively with Teams and with our customer service suite Nimbus. ACS brings communication APIs to integrate Luware Interact across any device, on any platform, using the same reliable and secure infrastructure that powers Teams. Despite ACS still being in Preview, Luware can already use the technology thanks to our close collaboration with Microsoft.

Azure Communication Services

Personal virtual touchpoints

Be close to your customers even from far away by personalizing your virtual customers touchpoints.

Virtual branches

Make banking easy and convenient – for customers and employees. Virtual branches downsize real estate investments and offer a time-efficient, personal customer touchpoint. Explain offerings on screen, share documents and capture decisions.


Offer customers a low-barrier, discrete option to get in touch with you – and switch to voice or video if the customer wishes. Increase web conversions und deliver great support – whether on your sales webpage, online shop or customer portal.

Video sales advisor

Let customers engage with sales experts, easily from their couch at home. The customers decide if they want to join with video. The sales expert delivers a personal brand experience and can showcase products live in front of the camera.

Remote support

Delivering remote support with the use of video is cost effective, customer friendly and convenient. It can be by helping customers find a serial number, documenting car damage for an insurance claim or guiding field support with centralized experts.

Native Integration

Luware Web and App Interaction is part of Luware Nimbus – our modular customer service suite for Microsoft Teams, covering comprehensive customer service scenarios. Luware Nimbus uses the new Microsoft Graph API and the most modern technology. The cloud-native, SaaS application minimizes IT infrastructure, reduces complexity and makes the setup extremely fast and flexible. Nimbus runs on Azure and it is built on Azure – which brings the full power of the Microsoft ecosystem and Teams to your customer interactions.


Find out more

Would you like to digitize your customer service?
Get in touch with us.