Assistant software

Assistant Presence-based automatic call forwarding in Skype for Business

Manage forwarding rules for calls based on your presence status in Skype for Business. Define for each presence status – available, busy, do not disturb, away, offline – where calls shall be forwarded to, ensuring that every caller gets an answer.

Highlights

Presence-based forwarding

Automatic forwarding of calls can be set for every presence status. Calls can be forwarded to an employee, a team, a service line or to voicemail.

Ongoing calls

If an employee is in a call the caller either hears the busy sign or the call is automatically redirected according to the forwarding rules.

Personal assistants

Authorized employees, such as personal assistants, can manually change forwarding rules for their managers and break through redirections to inform them of urgent calls.

Blacklists

Users can add phone numbers or SIP addresses on a blacklist. These callers will hear the busy tone when calling. Authorized assistants can manage the blacklist of their managers.

Easy setup

Forwarding rules can be easily administered in the web interface. Initial setup can be done by the system administrator; delegates can modify settings for certain colleagues.

Self-administered

Employees can manage redirections for every presence status themselves to make sure that all their calls are answered.

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Attendant console

One-click call distribution?

Do you want to empower your attendants and receptionists to professionally and efficiently distribute incoming calls? Have a look at our attendant console with one-click call transfer and calendar lookup.