Manage forwarding rules for calls based on your presence status in Skype for Business. Define for each presence status – available, busy, do not disturb, away, offline – where calls shall be forwarded to, ensuring that every caller gets an answer.
Automatic forwarding of calls can be set for every presence status. Calls can be forwarded to an employee, a team, a service line or to voicemail.
If an employee is in a call the caller either hears the busy sign or the call is automatically redirected according to the forwarding rules.
Authorized employees, such as personal assistants, can manually change forwarding rules for their managers and break through redirections to inform them of urgent calls.
Users can add phone numbers or SIP addresses on a blacklist. These callers will hear the busy tone when calling. Authorized assistants can manage the blacklist of their managers.
Forwarding rules can be easily administered in the web interface. Initial setup can be done by the system administrator; delegates can modify settings for certain colleagues.
Employees can manage redirections for every presence status themselves to make sure that all their calls are answered.