Agile, do-it-yourself IVRs for Teams

Agility is a top priority in customer service – to adapt to changes, volatile call volumes, and internal needs. Being around for over 20 years, IVRs still give that ability to adapt rapidly which consistently trump machine learning and bots. Luware Nimbus delivers simplicity and speed-to-market with its IVRs and empowers business departments to make changes themselves, intuitively, and without having to go through IT.

Instant changes

Hail storm, a natural desaster, outage of a system – some scenarios are unpredictable and unplannable. Being able to change IVRs instantly, enables businesses to shift priorities and adapt announcements, opening hours and staff to sudden changes.

Democratizing technology

Old software required programming skills to make adaptations, integrations, and changes. Luware Nimbus offers optimized user experiences and empowers business departments to set up complex, no-code workflows within minutes.

Independence from IT

Lenghty change requests and approval processes through the IT deparments make adaptations slow and complicated. Therefore, we empower the line of business to make changes in the IVRs themselves, in a intuitive, simple user interface.

Manage your IVRs and Auto Attendants yourself

Luware Nimbus adds agile, self-serviced IVRs and Auto Attendants to Teams. Here are some of our favorite features.

No-code Workflow Editor

Team owners use the intuitive workflow editor to easily set up and manage their IVRs. By drag-and-dropping the elements on the canvas and connecting them, they can do everything themselves, without the help of IT.

Humanlike Text to Speech

We are using Azure Cognitive Services for natural sounding text to speech announcements for your IVRs (play the video on the left and see for yourself). Choose from over 200 voices and 50 languages and variants and change your IVR announcements any time with immediate effect.

Connect to anyone

Define for each customer input where the call will be transferred to. Select either a user, a team/service, or an external number.

Full control over your queues

Manage your IVRs, queueing options, time limits, overflow targets, voicemails, opening hours and of course – customer input options. Easily add another queue, a transfer target or voicemail to your IVR.

Manage users yourself

Who will be answering calls coming in through your IVR? You decide – you manage. Our solution, you set up a team in Microsoft Teams for each service (an IVR or group call). Any team member can take calls; team owners can manage team members as well as the entire IVRs. Licensing is based on the team – not on the user. Therefore, you can add employees anytime at no additional costs. Employees receive the calls coming through the IVR right within Teams – just as any other call.

Get in touch

Get in touch with us to clarify the details and to get a personalized quote.

Native integration

Luware Nimbus uses the new Microsoft Graph API and the most modern technology. The cloud-native, SaaS application minimizes IT infrastructure, reduces complexity and makes the setup extremely fast and flexible. Nimbus runs on Azure and it is built on Azure – which brings the full power of the Microsoft ecosystem and Teams to your call queueing and routing scenarios.