Easily build integrations to your business tools through standard connectors.
Integrate your business tools, automate processes, and manage your call flows to deliver superior customer experiences. Luware Enterprise Routing is the perfect solution for organizations that want a powerful yet simple contact center solution.
Easily build integrations to your business tools through standard connectors.
Improve your service efficiency by automating your processes.
Leverage powerful features in a simple and intuitive user interface.
The flat-rate service-based license makes costs transparent.
Simplify complex processes and design and manage call and workflows in real-time with the visual drag and drop workflow editor. Standardize and automate processes to create efficient and effective interactions.
Automate repetitive tasks and easily integrate systems with the Power Automate connector. Relieve the workload on IT and accelerate time-to-market by empowering your line of business to automate simple processes themselves.
Improve customer satisfaction by using existing data structures to intelligently route customer calls to the right point of contact.
Improve performance through insightful management reports. Extensive reporting statistics help you to adapt processes, manage staff members and to meet customer service requirements.
The main difference between our Advanced and Enterprise Routing modules is the Power Automate Connector: Enterprise Routing allows you to easily integrate your business tools and automate processes.
The main difference between our Enterprise Routing and Contact Center module is the skill-based routing, after call work and widget-based dashboard. The Contact Center caters towards large-scale, formal contact centers.
Check out the feature comparison for a detailed overview.
Enterprise Routing is licensed per service (i.e. per call group/ phone number/ team). Additional users within a service don’t impact the costs. This flat rate makes costs transparent and predictable.
Prices vary between modules and depend on the number of licenses purchased. Get in touch with us so that we can give you a personalized quote.
You get a free, productive 30-day trial (does not include an onboarding package or support) if you place an order. You can cancel your order within this 30 day trial period without charge. You can do a self-onboarding or purchase an onboarding package with our Customer Success Team
Upgrading a module is very easy! You can upgrade at any time. You can use the same call flows, and you will immediately benefit from increased functionality once you upgrade. An upgrade to Contact Center will change the licensing from ‘per service’ to ‘per named user’.
