You want to use Microsoft Teams as your phone system for your service numbers and help desks, but you are struggling to integrate your CRM? With Luware Enterprise Routing, your employees will know who is calling before they pick up the phone. Our solution allows you to integrate Salesforce, Dynamics CRM, and many other CRM tools by using Power Automate. Build your CTI or Teams-CRM integration within an hour using standard connectors. No more switching between applications; no more manual clicking – with Luware Enterprise Routing, employees use Teams as their only client to handle calls. They see a 360° customer view and the system can automatically open the customer file in the CRM, track activities, open existing tickets or create new ones.