Call groups (also called hunt groups) and call queues are useful if multiple people are serving the same phone number. This can be a service desk (IT help desk), a team number (e.g. Sales), a local branch (e.g. London office), or the main company number. Luware Routing allows your line of business to manage such call groups themselves, giving them control over call flows, queuing options, opening hours, and announcements. Employees receive calls in their Teams client, no matter if they are in the office, on the go, or working from home.