Stratus Team

Advanced Routing for Microsoft Teams

Why not use Microsoft Teams for your customer service lines and help desks as well? Stratus Team adds call queueing, opening hours, reporting and advanced routing functionality to Teams. The seamless integration enables employees to take calls, view KPI dashboards, obtain detailed customer service reporting and administer the solutions directly in their Teams client.

Improve productivity
  • MS Teams for direct and team calls
  • Balance organization workload
  • Detailed reporting
Customer satisfaction
  • Short waiting times
  • Routed to the right person
  • Low handling times
Fully cloud-based
  • Subscription model
  • No fix costs
  • Continuous feature updates

Highlights

Dashboard

The dashboard gives detailed answers at a glance to enable informed decisions to adapt processes and manage staff members to meet customer service requirements.

Opening hours

No more IT-support: Within seconds, team leaders can change opening hours themselves in the user-friendly web interface.

Workflows

Team leaders can change greetings, transfer destination outside opening hours, hold music, maximum caller wait time and more to allow real-time customer service changes.

Contact us

Have you read enough? Let us show you a personal live demo and discuss your requirements.

Selected features

Routing & queueing
  • Call queue
  • Presence-based call distribution
  • Longest idle
  • Simultaneous ring
  • IVR menu
  • Voicemail
  • Predefined call flows
End user
  • All calls handled inside MS Teams client
  • Users can opt in and out of teams
  • Same user experience as MS Teams calls
Reporting
  • Dashboards
  • Historical Reporting
  • Data export to Excel
  • Templates for Power BI
Administration
  • Changing Opening hours
  • Changing of greetings
  • User management in Teams client
  • Adjusting of forwarding targets
  • Centralized management of user availably
  • Role-based access

Getting started

  • Combine all Stratus products as you wish: Team, Agent, Switchboard
  • Running in the Luware Cloud
  • Stratus Team is available in Microsoft Teams App store
  • Annual subscription with 30 day trial
  • Flexible license model scales for all company sizes