TeamManager is a universal routing solution that overcomes the limitations of Skype for Business integrated Response Groups. With TeamManager, service requests can be automatically distributed to appropriate departments, teams, or services and delivered to each member of the team using the availability status of Skype for Business.
The presence status of the team results from the status of the individual members. A team is available if at least one team member is available. If all team members are busy or absent, the status of the team will be displayed accordingly. Team members are automatically available to their team service after launching the Skype for Business Client and can act on different teams at the same time as needed.