In places in the organization where many conversations are facilitated, the acceptance of the system depends on the simplicity and speed of these conversations. Switchboard addresses this issue and enhances Skype for Business functionalities for routing conversations, chats and video communications. The application is characterized by its simple and intuitive operation. Mostly there is only a single click needed in order to forward a conversation. The employee is assisted by the presence information when forwarding a call. SwitchBoard improves the fast and efficient forwarding of calls. This is made possible by the direct availability display of the presence status information of all employees in the organization. The telephone communication of a company is its audible business card.