LUCS (Lean Unified Customer Services) was developed with the vision to offer companies and organizations a contact center solution from a single source and fully integrate Skype for Business. Its modular design and configuration capabilities ensure that new organizational, operational and process specific demands can be met.
Due to its high scalability, LUCS is able to cover the contact center needs of companies of all sizes. LUCS provides targeted routing of all communication channels such as chat and web chat, voice, video, email, fax and social media. The native integration with Skype for Business guarantees that the existing Microsoft Unified Communications infrastructure can be optimally used and expanded.