Optimized Service and Satisfied Customers at Valiant

With the introduction of Skype for Business, the LUCS contact center solution and Verint’s recording software, the Swiss bank Valiant modernized its telephone infrastructure and customer service. This enables them to interact and communicate with customers more easily, safely and efficiently.

Valiant ref case

The Swiss financial services provider Valiant offers a comprehensive range of services for Swiss private individuals, small and medium enterprises. With 92 branch offices in twelve cantons and innovative digital services, it provides its customers with comprehensive and personal service.

Skill-based routing with LUCS

Our partner MondayCoffee replaced Valiant’s previous telephony with Skype for Business. Luware LUCS was introduced in the contact center, so that customer inquiries can be routed by skill-based rules. The result: optimized service and satisfied customers.

FINMA-compliant recording

The modern multi-channel recording solution from Verint was introduced for FINMA-compliant call recording for trading workstations and on-demand recording for contact center agents.

Read the detailed success story in German from our partner MondayCoffee about the modernization of the contact center at Valiant.

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