News

Customer success stories, events, updates on Luware, our products and releases as well as trends in customer service.

As the modern communication platform, Microsoft Teams shall revolutionize the way employees collaborate. No more in-house IT infrastructure, fully cloud-based, flexible, adjustable and scalable. But is Microsoft Teams ready to be released to your workforce? And what does the use of Teams mean for customer service?

The current Corona-crisis shows that many traditional contact centers are currently unable or only partially able to fulfill their mission: Employees are sick or ...

Collaboration at the modern workplace gets even easier with the February update for Microsoft Teams. Outlook integration, tags, improved file sharing, enhanced Power BI reporting and app pinning are some of the highlights of the latest update.

Luware will not be present at the CCW this year and the Lunight is cancelled. Fortunately, we are 100% digital. We are happy to ...

Join the Swiss Communications Workplace User Group in June at Microsoft. Explore possibilities of the modern workplace, get first-hand technology information from Microsoft, learn ...

The Call & Contact Centre Expo brings together thousands of contact center professionals under one roof – the ExCel London. Visit Luware at our ...

SERAFE AG took over from Billag for the collection of radio and television fees for Swiss households as of January 2019. In autumn 2018, ...