Customer success stories, events, updates on Luware, our products and releases as well as trends in customer service.
Think beyond the call center as siloed department with a standalone application and establish customer service as integral part of your communication strategy.
In order to utilize synergies and leverage Teams for customer interactions a seamless integration of the customer service solution into Microsoft Teams is key.
Many things are easier at the Fust Contact Center today – the automatic distribution of customer calls, activating additional staff and reporting.
Our Contact Center solution for Microsoft Teams brings many new features; standalone opening hours, Luware Control API, and reporting with Power BI.
This update focuses on the administrator functionalities and empowers them with the flexibility to adapt to the needs of the business.
Administrators can now adjust the permissions on a very detailed basis using the tenant layer and the API for role-based access.
Kathy’s example shows how the right tools can support account managers to effectively advise and serve customers remotely.