Microsoft Teams in regulated industries: 3 steps to reconcile productivity and compliance

Challenges of compliance recording

These are the main challenges that companies are facing regarding Teams adoption in regulated industries:

• Working from anywhere: Globally dispersed teams create new levels of complexity. While newly adopted UC/soft clients allow for efficient collaboration and communication, traditional recording platforms cannot cope with them. Physical devices often cannot be used remotely.
• New ways of collaboration: Video conferencing, screen sharing and chat are on the rise. If you want to exploit all these communication modes by Teams in regulated industries, your recording solution will need to capture all peer-to-peer, group or channel-based interactions.
• Recording is just the beginning: Interaction capture is only the first step to full compliance. Regulatoions demand to manage Teams interactions alongside other UC, collaboration, mobile, trading turrets and PBX. Besides storing the recording, compliance recording tools must be able to perform data governance, security, retrieval and

Ask yourself about regulations, infrastructure and vendor requirements

When embarking on the journey to a compliant adoption of Microsoft Teams in regulated industries, companies should ask themselves which regulations and policies are applicable to them and how this influences the use of Microsoft Teams’ features. In terms of infrastructure, you want to integrate Teams and mobile into your compliance recording landscape. Lastly, check the track record of your potential vendor to ensure a safe and secure deployment of the compliance technology for Microsoft UC.

After assessing the questions above, you may want to start the journey to reconcile productivity and compliance by using Microsoft Teams. To successfully establish the right compliance solution for you in an efficient manner you should follow these 3 steps.

Step 1 – Deploy Teams across your whole organization

First, you will need to deploy Microsoft Teams across your organization. Using one platform for all employees establishes the basis for a comprehensive and uniform compliance tool.

Step 2 – Choose a compliance recording solution

It’s important to understand the difference between convenience recording (what you natively get in Teams) and compliance recording:

A comprehensive compliance recording solution covers data governance, search & playback, transcription & analysis, case management, access control, user admin & workflows as well as data export. Choose a compliance solution that covers all the features that are crucial for your organization.

The Verint Compliance Recording solution

Step 3 – Choose a service model that fits your needs

You want to choose a service model that fulfills your requirements and enhances operations within your organization. You can either manage the solution yourself or you can get a “carefree”-package by an experienced service provider. The main differences are:

Self-managed

• Need for trained personnel
• Infrastructure costs
• Security & firewall management

Managed by service provider

• Rapid deployment
• Transparent costs
• Ease of use
• Peace of mind (infrastructure & application monitoring)
• Continuous updates

About Verint and Luware

Verint and Luware have been fostering a strong and effective partnership for over six years. Verint is a software solution leader in Microsoft UC recording. Luware has the largest customer base of any Verint partner for Skype for Business and Teams Compliance Recording providing fully-managed cloud-based SaaS offerings for the Verint Compliance Recording.

The speakers

The joint webinar was hosted by Phil Fry, Mike Pryke-Smith and Gerry Durning from Verint and Alexander Grafetsberger from Luware.