Ensuring customer service from anywhere with Microsoft Teams
“Microsoft Teams adoption has seen a steep rise in the last months because it can enable business continuity,” says Philipp Beck, CEO at Luware. “Besides facilitating internal collaboration and communication, it can be easily extended with our solutions to ensure location-independent customer service.”
Cloud-based and seamlessly integrated solutions for Teams
Luware’s cloud-based Advanced Routing and Contact Center solutions leverage the investment into Microsoft Teams and allow companies to integrate their customer service into their company-wide communication strategy. Employees use Microsoft Teams as their single application for internal and customer communications. Custom workflows, skill-based routing and real-time reporting add speed and adaptability to process optimization. Context information, such as customer data, easy access to internal experts and the intuitive user interface empower every employee within the company to serve customers confidently and professionally.