Regulated Industries — More Regulations, More Obstacles in Going Remote
Everyone wants companies to treat our data with care and respect. Standard security best practices are usually sufficient for most, but in some cases, we demand that organizations take a number of extra precautions for ensuring transparency.
In the financial sector, regulations such as MiFID II and Dodd-Frank are aimed at protecting investors while ensuring that operations are kept above board. One of the ways in which they increase transparency over interactions taken by employees at regulated firms is by requiring that all communications be tracked and recorded.
This regulation has become standard practice across the financial industry. However, the move to remote has made recording conversations a significant challenge that many organizations have struggled to find solutions for as they move from the office to remote.