#3 – How can companies migrate from Skype for Business to Teams in a holistic way?

Skype for Business has always been a powerful tool for internal communication, collaboration, and customer service. So why switch to Teams? In this blog series, Christopher Zier, Account and Partner Manager at Luware, shares his expert knowledge and explains why and how migrating to Teams is purposeful. In this part, he explains how the migration to Teams is done in a holistic way.

In the heat of the moment in 2020, many companies made a hurried switch from Skype for Business to Teams to facilitate collaboration. Customer service, call queueing and contact centers were often forgotten or put off in the process. How can these companies roll out Teams holistically now and get the most out of it? Or how do you make the transition from Skype for Business to Teams right from the start?

  • No patchwork! Companies should not build silos, but use Teams as a comprehensive solution
  • Every company needs customer service – better to include it in project planning from the start than to be surprised later on
  • Evaluate key use cases: Service desk, call groups, attendant consoles, and contact centers
  • Evaluate what Teams cover with standard functionality – are Auto Attendant and Call Queues good enough?
  • Find solutions for all the things Teams can’t do – or where it could be more comfortable
  • If you want the Gold Standard – check out Luware solutions (visual workflow editor, live dashboard, live and historical reporting, intuitive, convenient, on the fly…)