#2 – Customer service with Teams – is that possible?

Skype for Business has always been a powerful tool for internal communication, collaboration, and customer service. So why switch to Teams? In this blog series, Christopher Zier, Account and Partner Manager at Luware, shares his expert knowledge and explains why and how migrating to Teams is purposeful.

The year 2020 has further strengthened the ongoing trend toward working from home or decentralized work at different locations. Skype for Business has already made collaboration much easier for this. So, why should businesses switch to Teams? Christopher Zier summarizes the key advantages that businesses benefit from with Teams:

  • Modern user interface; better user experience
  • Asynchronous chat
  • Group chat with file sharing
  • Project and customer-specific collaboration
  • Use on the go via the mobile app with access to all information
  • Everything in one place: conferencing, collaboration, telephony, data storage/Sharepoint, including security
  • IT is simplified; Teams is a fully comprehensive cloud solution
  • Skype for Business ist end-of-life in 2025. Why wait?
  • Teams enables holistic communication and customer service solution