Solutions

The March update for our Contact Center solution for Microsoft Teams brings many new features; standalone opening hours, Luware Control API, and reporting data ...

The LUCS 3.3 release brings updates and many new features; Standalone opening hours, API with role-based access, the latest Power BI reporting template and preferred agent workflow element. This update focuses on ...

In the release 3.3 for TeamManager, we have added the ‘call as’ feature and invested in additional security. Administrators can now adjust the permissions on a very detailed basis using the tenant layer and the ...

We are proud to announce our youngest product: the Attendant Console for Microsoft Teams. With this new cloud solution, receptionist and operators can take ...

Luware’s technology partner Verint unveiled its recording solution for Microsoft Teams. Verint Financial Compliance captures, stores, analyzes and retrieves data on the communication platform ...

The autumn release of the contact center solution Luware LUCS improves productivity of agents and contact center managers, enhances dashboards and streamlines reporting. Furthermore, ...

The latest release of TeamManager gives more freedom to your team administrators. Opening hours can now be administered directly in the web interface of ...

Our Stratus product team has been working hard in the last couple of months to provide you with advanced call routing solutions that make ...

RTC Launcher brings chat, voice, video and desktop sharing functions to your website, enabling quick and easy communication between employees, customers, suppliers, and partners. ...

The new release of LUCS and TeamManager will be launched in time for the first quarter of 2019 and contains new functional areas as ...